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VOLUNTEER HANDBOOK

Louisville Zoo Volunteer:

Welcome!  Thank you for choosing to donate your time and talent to the Louisville Zoo.  Your contributions as a volunteer will assist the Zoo in maintaining its status as one of the top leisure attractions for families in the region!  Volunteer hours also help us demonstrate community support when we apply for grants and other funding.

The Louisville Zoo plays a key role in a vibrant and growing community.  It has been recognized nationally and internationally for its work in wildlife management and conservation as well as its education programs. And it is home to award winning exhibits including the Islands and Gorilla Forest. 

Every year hundreds of thousands of young people visit the Zoo and its “living classroom” for the ultimate learning experience.  Families flock to the Zoo to enjoy the many special events throughout the year, or just to spend some quality time together amid exotic animals and beautiful botanic gardens. 

It’s an exciting time to be at the Zoo.  Having just opened the popular Lorikeet Landing and Wallaroo Walkabout, and our newest exhibit Glacier Run.

We are pleased to welcome you as a Zoo Volunteers.  We look forward to a long and productive relationship.  A relationship we are confident will bring its own special rewards for your efforts.

Diane Taylor
Coordinator of Volunteers


Mission

“To better the bond between people and our planet…through emphasizing conservation, education, scientific study and recreation in all aspects of the Louisville Zoo’s exhibits, programs, facilities and activities.”


Philosophy and Purpose

As a community asset with a responsibility of trust to support the community, we are determined to develop and utilize our resources to achieve the following:

  • Assemble, exhibit, manage and care for a diverse collection of animal and plant species.

  • Instill in the public a respect for the animals and plants with whom we share the earth.

  • Network, globally and locally, for the conservation of life on our planet.

  • Be acknowledged as a culturally significant facility.

  • Educate people about natural history, conservation, interrelationships among living things, the preservation of life and the impact these issues have on our planet.

  • Further the understanding and conservation of life through scientific studies in husbandry, reproduction, behavior and other scientific disciplines.

  • Provide a comfortable, valued recreational experience which meets the needs of our guests.

  • Operate in a fiscally responsible manner with a balance of private and public support in an ongoing effort to be self-sustaining.


Ethical Standards for LZG Volunteers

The Louisville Zoological Garden acknowledges the valuable contribution it receives through the interest, time, and experience donated by Volunteers. Because Volunteers are intimately involved in our Zoo programs and activities, standards of conduct are set forth for protection of Volunteers and the institution.

Volunteer service must be undertaken for the betterment of the Louisville Zoological Garden and its mission, not for personal gain other than the inherent reward and satisfaction of participating. Louisville Zoological Garden Volunteers may not receive compensation for performance of tasks as a Volunteer. Personal compensation includes gifts, fees, gratuities, or other dispensation to the Volunteer or to members of the Volunteer’s immediate family or household.

Volunteers who have access to live and preserved collections, research data, staff activities, and associated privileged information must respect the confidentiality of their positions.

 

History

Since 1969, the Louisville Zoo has dedicated itself to the pursuits of education, conservation, scientific study and recreation.  Accredited by the American Zoo and Aquarium Association (AZA) in 1980, the “State Zoo of Kentucky” currently exhibits over 1,300 animals on 135 acres of naturalistic and mixed animal settings representing eight zoogeographical areas: Gorilla Forest, ISLANDS, the African Veldt, Asian Plains, North and South American Panorama, Aquatics and Australian Outback.

To keep in step with its unprecedented growth, the Louisville Zoo has embarked on new Master and Strategic Plans that highlight proposals for future expansion and renovation.  This ongoing development will enable the Zoo to continue to provide quality visitor services while maintaining the best possible environment for its animal collection.

The Zoo is accredited as a zoo by the American Association of Zoos and Aquariums and recently accredited for its botanical collection.  The combination creates an immersion that takes visitors into the habitat of some of the rarest animals on Earth.

ISLANDS and Gorilla Forest are the two award-winning exhibits that anchor – or tie together – the entire Zoo experience.  These exhibits provide year-round, indoor and outdoor experiences of the highest caliber.  For the zoo profession, they are models for future exhibits that offer enrichment husbandry and visitor immersion experiences.

The Louisville Zoo is also distinguishing itself in the area of education.  The innovative MetaZoo Education Center has become a prototype for zoos and parks across the nation as the first facility of its kind to serve as both a public exhibit and a living classroom. 

The MetaZoo’s many programs, led by college-trained instructors and trained personnel are developed to serve the needs of individuals, teachers and students of all ages both in the metropolitan area but increasingly throughout Kentucky.

The Zoo is one of six institutions in the world to house a captive breeding population of Black-footed ferrets, America’s most endangered mammal.  It also houses 40 species that are part of the AZA Species Survival Plan.

Of special note are the Zoo’s pioneering achievements in the areas of animal husbandry and scientific study, for which it has drawn international recognition.  In 1988, the Louisville Zoo was the proud recipient of the prestigious Edward H. Bean Award for its long-term Woolly Monkey Propagation Program.  A complete list of awards is attached.

Other accomplishments include the first successful transfer of an embryo from an exotic equine into a domestic horse and the Raptor Rehabilitation Program
 

Membership

Currently serving over 35,000 families, membership to the Louisville Zoo offers year-round opportunities for learning and entertainment in an environment that enhances the Zoo’s commitment to education, conservation, scientific study and recreation. A good family value, the Zoo offers a wide variety of new programs and events as well as established favorites designed for visitors of all ages. Zoo members receive many benefits:

  • FREE admission for 12 full months every time they visit during regular Zoo hours.

  • FREE or discounted admission to over 125 reciprocal zoos and aquariums nationwide.

  • FREE admission to “The World’s Largest Halloween Party!”

  • Member Appreciation Nights with FREE train, tram and carousel rides on select nights in July, July and August.

  • Discount and early registration privileges for educational classes, camps and birthday parities.

  • 10% discount at the Zoo Gift Shops.

  • A subscription to the Trunkline, our fun and educational member magazine.

The Louisville Zoo also participates in a Matching Gift Program whereby many corporations match the memberships of their employees with company donations. By encouraging support of organizations such as the Zoo, corporations enhance family-oriented recreation and community pride as well as support important conservation efforts.

 

Volunteer Services

Organization:  Volunteer Services encompasses several aspects of volunteerism within the Zoo community. These can generally be categorized in the following areas.

The Adult Volunteer Program is available for adults age 18 and older who are committed to giving time to the Louisville Zoo.

The Zoo Teen Program is available for students ages 13 through 18 who are interested in exploring career opportunities in the zoo industry. Students must be 13 years old by the application deadline of the year in which they wish to participate.

The Intern Program is available for students/graduates pursuing higher education and for high school students in a limited capacity. These require time commitments as designated by the interned areas. Sessions are available in accordance with school semesters (fall, spring, summer).

The Externship Program is to provide fourth-year veterinary students an introduction to zoological medicine.

 

Volunteer Policies

The Louisville Zoological Garden supports the involvement of Volunteers in its activities. The Zoo has grown dependent on the use of dedicated Volunteers who contribute tens of thousands of hours annually to the operation of Zoo facilities and programs. The Volunteer Program enables the Zoo to enrich and extend its programs, services, conservation and research efforts. The Coordinator of Volunteers is responsible for the overall program, the success of which depends on the enthusiastic support and cooperation of Zoo Staff and Volunteers.

Absences:  If a Volunteer is going to be absent (illness, vacation, emergency, etc.), they should contact both the department in which they are assigned and the Volunteer Office. It is important that absences are reported since Staff depends on Volunteers. With more hands, more work can be accomplished.

Attendance:  Failure to report or tardiness for a scheduled Volunteer assignment without making contact with the appropriate supervising staff member can affect the ability of the Zoo to serve the public. Volunteers should make every effort to fulfill assignment commitments.

Recruitment:  Interested persons can learn about the Zoo Volunteer Program from several sources including Zoo Staff members, Zoo Trunkline publication, and the Zoo’s website: www.louisvillezoo.org. Additional recruitment methods include presentations to local interest groups. However, the best recruitment method remains word of mouth from dedicated individuals like yourself.

Registration:  Once the prospective Volunteer contacts Volunteer Services for further information, this person is sent a Volunteer information packet that includes an application form. The cover letter in the information packet explains that the prospective Volunteer must contact Volunteer Services to set up an interview.

Interview:  An interview is conducted with each prospective Volunteer. This allows the Coordinator of Volunteers to learn as much as possible about the person’s interests, experiences, and motivation. General policies and legal documentation will also be explained. Specific work assignments can be made during the interview. The interview will also explain Volunteer positions, expectations, and facilities. New Volunteers receive the Volunteer Handbook during the interview.

Orientation:  Volunteer candidates are required to attend Orientation prior to their start date. The Orientation serves as the official welcome and acceptance into the Volunteer Program. It covers Zoo policies and procedures, safety concerns, and Volunteer benefits. Specific policies and procedures of the Volunteer Program are outlined in the Volunteer Handbook.
 

Volunteer Designations

Active Status:  Volunteers desiring to maintain Active Status, must do so by staying active throughout our Fiscal Year July through June.

Special Events Volunteers:  Volunteers who are unable meet the Active Status time requirements and wish to continue volunteering on a limited basis can become Special Events Volunteers.

Leave of Absence:  Those needing to take a Leave of Absence must arrange it through the Volunteer Office with a leaving and returning date. If the return date is unknown, a reevaluation date will be set. The Volunteer will be able to maintain his/her scheduled position during the Leave of Absence. If after the reevaluation the Volunteer cannot return, he/she may be moved to Inactive Status.

Inactive Status:  Volunteers that are unable to participate throughout our Fiscal Year will become Inactive. We understand that time, availability, interests, jobs, family concerns, etc. can influence the commitment Volunteers can make to the Zoo.

Leaving the Volunteer Program:  The Coordinator of Volunteer Services must be notified of a Volunteer’s intent to leave the program. The departing Volunteer is required to turn in their Photo ID Badge. Inactive Volunteers are welcome to return as their schedule allows, but must meet with the Coordinator of Volunteer Services prior to reactivation.

Volunteer Management:  The management of Volunteers involves scheduling and supervising. . Placement and scheduling of Volunteers is overseen by the Coordinator of Volunteers. Volunteers are placed under the supervision of Zoo Area Coordinators and Staff within their assigned area.

Assignment:  Volunteer assignments are coordinated between the Volunteer Office and the Area Coordinators in the departments that choose to utilize Volunteers. Volunteers are appropriately placed, taking into consideration their interests and abilities in addition to the needs of the Louisville Zoo.

Training:  After attending the required Volunteer Orientation, there are two different types of training conducted based on the assignment areas to which the Volunteer commits:

Specialized Trainings:  Docents, must complete a specialized training prior to beginning work. 

On the Job Trainings:  All other assignments, Animal Care, Horticulture, Clerical, Gift Shop, etc., provide on the job training as necessary.

Service Hours

  • Volunteer hours serve as a basis for special awards and recognition by the Louisville Zoo.

  • In seeking grants, gifts, and appropriations, volunteer hours demonstrate that there is community support for the Zoo. Volunteer hours can be equated with dollars to match or obtain other funding.

  • Volunteer hours provide a value standard by which we can evaluate the success of the volunteer program.

  • When you work at the Louisville Zoo, please use the sign-in/out sheets each time you come. Don’t forget to include travel time each way.

  • Volunteer hours record keeping books are located at the Receptionist Desk.

  • If Volunteers are doing work at home or away from the Zoo, please keep track of those hours and add them to your sheets when at the Zoo or call them in to the Volunteer office and they will be added to your sheet.

BENEFITS & RECOGNITION

Active Volunteers will receive:

  1. A 50% discount on all food and drinks purchased at all concession stands while on duty and wearing a volunteer badge.

  2. An invitation to annual volunteer recognition dinner

  3. Invitations to special previews.

  4. A 10% discount in Gift Shop

  5. A 10% discount on purchase of Zoo membership

  6. A subscription to the Trunkline newsletter.