December 7-8 & 14-15, 2013
Frequently Asked Questions
Do Louisville Zoo members get a discount?
Yes. You must enter and submit your membership number online before you checkout to receive the discount. Please see instructions on the Online Store's ticket purchasing pages. Click here for a photo of the ticket page to see where the member box appears.
I didn’t get my member discount. What do I do?
You will need to contact the Zoo staff and discuss options. Generally we can work with you to reorder correct tickets to replace the incorrect tickets.
How many tickets can I buy using my membership?
You may purchase tickets for those covered under your membership.
Is the Winter Dare to Care Admission Discount Applicable to Santa's Safari?
The Dare to Care Admission Discount is only available on general admission tickets and does not apply to Santa's Safari or other special events. Of course, you are more the welcome to donate a canned food item and help the Zoo support the Dare to Care Food Bank this holiday season.
Can I cancel or exchange tickets if one or more in my group cannot attend?
This is a reservation-based event (like a concert) so there are no refunds or exchanges. We suggest you go ahead and give your tickets to friends or family members. If you have a true emergency and the event is sold out, contact staff and we’ll check waiting lists to see if your tickets can be resold for your time slot.
Does my infant need a ticket?
Space is very limited so we do require that all attending have a ticket. We recommend that for your enjoyment and that of other guests, that young infants stay at home for this activity.
Are highchairs and booster seats available?
Booster seats with trays are available on a first come, first served basis and cannot be reserved. So plan to arrive early.
Where do I go when I get to the Zoo?
Go to the entry gate breezeway to check in with your tickets. Then proceed to the Gheens Room in the Islands Pavilion. Please try to check in approximately 15 minutes before your session begins so we can be sure to get you seated in time. The Islands Pavilion is located to the right side of the Zoo. Proceed under the yellow Islands banner and wind your way down the hill. Enter the Pavilion straight ahead and stay right following signs down the hall; proceed through the first set of glass doors at the end of the hall past the bats; go through the small room and upstairs to the 2nd floor via the elevator or stairs.
What if my child has peanut allergies?
This event is not a peanut-free event as we cannot guarantee that cookies are not prepared in an environment where peanuts are present. Some guest have prepared and brought their own cookies or treats for their children with special food requirements.
What are you serving?
Cookies, milk and hot chocolate (or coffee) as well as bottled water are served. Because we do not have a stocked restaurant kitchen, we cannot provide substitutions (such as special milks or juices).
What else do we receive? How long is the session?
Each guest receives a cookie and beverages and a ticket to the 4-D Theater. Each child receives a holiday craft. Each family receives a photo with Santa. With sing-alongs, Santa visits, crafts, and encounters with education animals and docents, it generally takes guests about an hour and a half. You are free to take your time at animal exhibits too as the Zoo is open.
Do you cancel or reschedule the event if weather is very bad?
The Zoo only closes under very serious weather conditions. We’ve been lucky for over 10 years and have not had to cancel a Santa session. If local weather causes the Zoo to close, we will provide refunds if guests cannot be rebooked to a future day.
Do you have strollers or wheelchairs?
Yes. These are available for rent on a first come, first served basis through the Zoo cashier when you enter. Single stroller - $8; Double stroller - $10; Red Wagon - $10; Safari Vehicle - $10. Wheelchair (non-motorized) - $8; (We have a limited number of wheelchairs that are available on a first come - first served basis.) Wheelchair (motorized) - $28. (We have 4 motorized wheelchairs/scooters. They may be reserved in advance with a major credit card for a fee of $33 by calling 502-238-5364. A driver's license/photo ID is required to finalize the rental at the Zoo.) More details
What should we wear?
There is no dress code. Guest often come in holiday clothes for their photo with Santa. You do have to walk to the Islands Pavilion and 4-D Theater, so we suggest warm clothes and comfortable shoes.
What are the Zoo hours and what is open?
The Zoo is open daily 10 a.m. – 4 p.m. (stay until 5 p.m.). Animal exhibits are generally open unless weather conditions or other issues require exhibits to be closed. For a schedule of rides and attractions in the winter, please check back closer to the event. Visit the ride/attractions webpage.
Is smoking permitted?
Smoking is prohibited on Zoo grounds except in specially marked areas.
What do you mean when you say 4-D?
See a description of the 4-D Theater by clicking here.
Are there any restrictions or warnings for the 4-D Theater.
Click here for the official description of restrictions. Parents should use their own discretion when it comes to evaluating their children's sensibilities to 4-D experiences.
Is there a Parking Fee?
Parking during regular hours is free for Louisville Zoo members! This includes Santa's Safari. Non-member parking is $5 per car. For convenience, you can add a $5 parking pass during your Santa Safari purchase. Otherwise you should stop at the Zoo cashier window to buy a pass before entering the Zoo.
What is the show length and show times at the 4-D Theater for Santa's Safari guests?
The Polar Express TM 4-D Experience runs approximately 13 minutes. We plan to run shows every 20 minutes following the completion of each Santa's Safari session. Seating will be provided first come, first serve. The Theater seats up to 50 persons per show.
What are the directions to the Zoo?
The Louisville Zoo is easy to find and just 15 minutes from downtown Louisville, KY, easily accessible from I-64 and I-65. Take I-264 (Watterson Expressway) to Poplar Level Road exit #14 and travel north. Follow the black and white zoo signs to 1100 Trevilian Way.Yahoo! Maps. Bus service via TARC.
Are gift shops open?
The main gift shop is open and will sell a variety of fun holiday items including ornaments, clothing, toys, jewelry and of course, your $1 souvenir jingle bell. Members get 10% off select items.
What other Zoo rules and policies should I be aware of?
Click here for information on Zoo policies regarding pets, balloons, skateboards, alcohol, behavior inside the Zoo and more.
How do I buy an online ticket using my member number?
Go to louisvillezoo.org and click on “Louisville Zoo Online Store.” Important! FIRST! Enter your member number in the box “For Member Discounts” on the left side of the online ticket page (it looks like the sample box in orange to your left). You must enter the number and hit “submit” before you check out with your credit card. Halloween tickets (not memberships) are also available on our mobile platform.
For mobile ticketing, you MUST enter your number FIRST (scroll to the bottom and see the "Membership" box).
DO NOT put a number in "Promotional Code" box (that is an entirely different number and will not give you a member discount).
Bring your ticket or mobile device (with barcode) to the Zoo for validation. More Online Ticketing FAQs.
Do I need to bring my membership card and photo ID even though I used my ID number to buy my ticket online?
Yes, we reserve the right to check member cards and photo ID at the gate.
I have a membership to a reciprocal Zoo, how will that work?
We do not accept reciprocal memberships for admission after regular
hours or for special events like Santa's Safari.
Click here to return to Santa's Safari Main page.