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Public Education Programs: Frequently Asked Questions

Zoo Camp Tips and Policies

What will my child do all day at Zoo Camp?

Your child will be introduced to the world of animals and science. Zoo Camp has age-themed programs including games, up-close animal encounters, hands-on science, along with crafts and songs.

Who is this camp for?

Zoo Camp is perfect for youth who have an interest, love or passion for animals and science. We offer a variety of programs and themes for various ages ranging from 2 to 17 and we even offer some family programs.

How much interaction do campers have with animals?

Each day the campers will experience a close encounter with at least one animal from our education animal collection. Other special activities might include seeing an exhibit animal up-close for feeding, enrichment or training sessions. They will not be allowed to hold any animals but will have the chance to touch some of our creatures.

What is the camp educator to camper ratio?

Most of our camps will have 8 campers per one camp educator. Our camp educators must have at least one year of college. They undergo a two week training program that includes CPR and First-aid training as well as a criminal background check. They enjoy working with children and are knowledgeable about the Zoo. Each group also has teen volunteers who help supervise the campers.

Do you provide snack?

We provide a morning snack for the campers. The snack will include chopped fresh fruit, such as apples, oranges, pears and bananas. Campers may pack their own snack to be eaten during this time if needed. We also provide water bottles and ice water is always available to the campers.

Should I pack a lunch for my camper?

For full day camp, campers must bring their own lunch and drink with them from home. Lunches will be refrigerated. Campers may not purchase a lunch on Zoo grounds.

What should my child wear to camp?

Dress appropriately for the weather. We will go outside rain or shine, so rain gear is needed sometimes. For younger campers, please make sure their clothing is easy for them to remove while using the restroom (Zoo staff cannot assist camper in the restroom). On the first day of camp, your child will be given a Zoo camp T-shirt. Your child is not required to wear that shirt each day. Closed-toed shoes are recommended for your child’s safety and comfort.

What if my child has special needs?

Before each camp we will send an email asking parents to inform us of any special needs (dietary, allergy, behavioral, physical, etc.). Please make sure to reply to the email with detailed information so that we are full prepared to give your child the attention he/she will need. We want your child to have the best camp experience possible and can only do this if we know the unique needs of your child. 

Payment and Registration

What is your cancellation policy?

There will be no refunds for cancellations made less than one week prior to the camp start date. All cancellation requests or changes in registration must be made in writing either by email (danita.robbins@louisvilleky.gov) or fax (502-459-2196). A full refund will be provided upon receipt of a written cancellation if received at least 1 week in advance. A camper may switch to a different week of camp if there is availability in that camp.

Will I receive a confirmation?

Yes. You will receive an automatic confirmation email after you register online. Please print your E-ticket and sign the liability waiver at the bottom. Please mail, scan and email, or fax your signed E-ticket to the MetaZoo Education Department OR bring a copy with you the first day of camp. If you do not send your E-ticket ahead of time and you forget to bring it with you, we will have extra liability waivers to be signed on the first day of camp.

Can I register my child for multiple weeks?

Yes, as long as the themes are different. We repeat some programs, so please do not register for the same camp theme more than once.

Can I have my child in a group with a friend or sibling?  

If your child is attending camp the same week as a friend, please type the friend’s name in the “Group Requests” section when registering online. We do not place siblings together unless they are the same age and there is a request.

What does “WAIT LIST” mean?

If the camp you wish to register for says “WAIT LIST”, you may still register for the program and your child will be added to our online waiting list. If space becomes available we will email or call you to find out if you are still interested and complete your registration over the phone/email. You are not required to pay for the camp unless you are accepted into the camp.

Do you have a multiple child discount?

No, we do not offer a multiple child discount.

What happens if my child can’t attend a day or if they’ll be late?

Please notify your Camp Educator if your camper will be absent or late on any given day. You may call the Zoo receptionist at 459-2181 x.0 to notify us if you are running late that morning.

First Day of Camp and Sign-In/Sign-Out Procedures

Where should I go the first day of camp?

We will have a small table set up on the sidewalk in front of the Zoo’s administration building. Please check in at that table and you will then be directed to your child’s camp educator to sign in your child. For pick up and the rest of the week, meet your camp educator at that same location.

Who can sign out my child?

Each morning, when your child is signed in, you will be required to write down the name of the adult picking up your child in the afternoon. The pick-up person will need to show identification to pick up the camper. Your child will only be released to the adult listed as the pick-up person. If any last minute changes occur, please call Danita Robbins at 238-5358 and she will relay the message to the camp educator.

What happens if I’m late picking up my camper?

If you know you will be late, please call the Zoo receptionist at 459-2181 x.0 to let us know. We may go inside the administration building to wait. Please plan to be on time and consider traffic delays when gauging your time.

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